Registration may be required in order to use the Website.
Registrants are required to provide certain information and to select a password to be used to create and access their accounts. This password and other registration details should be kept safe and not shared with anyone. Registrants may voluntarily provide additional information in the registration process to personalize their accounts. Registrants may access their accounts to view their profile information as well as transaction information by clicking the icon on the home page of the Site after logging in.
Contact details submitted by registration, website forms and other communication channels in interaction with BRABBY are collected, used and disclosed within Covet Group brands, which include but are not limited to Boca do Lobo, BRABBU Contract, Foogo, Rug‘Society, Maison Valentina, PullCast, Circu, Covet House, DelightFull, Luxxu, Luxxu Home, Essential Home (collectively, "Covet Group"), and third parties. We are responsible for the processing of your Personal Data (as defined below), as a data controller, collected when you access or use our technology platforms, engage with us via social media, or when you otherwise interact with us though online experiences, including our websites and our blogs. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. You may exercise your choices about how we collect and use your information consistent with this policy at any time.
Buyers may cancel their registration and account at any time. For your security, requests to terminate accounts MUST originate from the registered email account at BRABBU addressed to info@brabbu.com Under no circumstances will a cancellation request received via the phone or otherwise be accepted.
To place an order, the customer has to provide valid company details such as Billing name, Billing address, VAT number (company registration number or resale number). TAX exemption for EU companies is valid when existing VAT and correspondent Billing address is presented.

Prices are ex-works and always refer to a single unit. Legal tax and fees must be subsequently added to the price. BRABBU reserves the right, without prior notice, to discontinue products or change specifications and prices on products.

Outlet items have been used in showrooms, trade shows or other product placement events. Therefore, finishes variations, slight different dimensions and minor imperfections may occur from the standard product displayed on our website and catalogues. We will provide details about individual condition of each item upon request. BRABBU Outlet items are available to be purchased at their current condition. BRABBU takes all reasonable care to ensure that the product descriptions and details provided are accurate before purchase. Items are subject to availability and quantities are limited. BRABBU Outlet sales are final - no returns or refunds.

Packaging is included in the price. If custom packaging specification is required, the customer should instruct when placing the order and it will be charged accordingly.

Proformas should be signed and stamped by the customer as a form of approval of the described content. In the absence of signature and stamp, by making a deposit, customer is approving the described content of the proforma.
A 50% deposit minimum is required to start the production of customer‘s order and the balance payment prior to shipping from Portugal (until 3 days before expedition date). A 60% deposit is required to start the production of orders with custom products. We reserve the right to negotiate a deposit higher than 60% for large value orders.
Payment must be made by account transfer (in Euro € for the Euro account and USD $ for the Dollar account) and a confirmation (receipt) of the transfer must be sent by e-mail to info@brabbu.com All products are the property of BRABBU until payment in full is received. BRABBU reserves the right to defer the dispatch date until the balance of the order is received.

Production lead time is between 4 to 6 weeks for standard products, with exceptions. Delivery time is not included. For selected standard products, for products with custom specifications or for orders of large quantities, BRABBU reserves the right to agree with the customer on a different lead time.
BRABBU is not responsible for the delay in production time if there is a failure in submitting the confirmation (receipt) of the transfer.
Lead time for orders with COM/COL products only starts once the fabric arrives at our office and is properly identified. All fabrics must be identified with the proper COM/COL Form that is sent with the proforma. BRABBU is not responsible for delays in production or any fabric misuse if the fabric is sent without identification by the customer.
Lead time for orders with custom products only starts upon signature by the client of the technical drawings provided by BRABBU.

1. All prices and transactions are EX WORK, and therefore do not include any transportation cost or associated fees.
2. When on behalf of the CUSTOMER, the loading, transport, logistics, custom clearance, insurance, unloading or installation of the piece at the place of destination is the entire responsibility of the CUSTOMER. BRABBU will be free of any charges or responsibility over events, loss, or any and all damages, during or after transport or installation. Whenever the client chooses to transport the product(s) by his/her own method or mean, BRABBU will be free of any charges or responsibility over events that might occur during transportation.
3. Shipping Services are available upon request to BRABBU. Shipping services are charged in separate from Product orders. Quotes for Shipping Services are sent via PRO-FORMA invoice and valid for 10 (ten) working days since the date of issuance.
4. Shipment arranged by BRABBU includes door-to-door, drop off service only. Delivery personnel are limited to delivering to physical shipping address only. The personnel is not permitted to handle, uncrate, or remove any packaging or materials. Should the CUSTOMER request a specific method of shipment beyond the aforementioned shipping method of BRABBU, the CUSTOMER is subjected to all additional costs of additional services.
5. Additional services would include, but are not limited to: air freight, special handling, and/or white glove services.
6. BRABBU will not be liable for any damages resulting from handling, loading or unloading by persons acting on behalf of the receiver. Any transportation of the piece from destination to a second location will forfeit any transportation damage claim.
7. All transportation services requires the receiver of the goods to verify their status with the carrier upon delivery. According to the existing conventions CMR (1956), Warsaw (1929), Montreal (1999), Brussels (1924), CIM (1970), the receiver shall verify the goods conditions with the carrier on the receipt and keep the package. POD (Proof of Delivery) must be signed by the receiver. In case of apparent damage, the receiver must open the goods in front of the carrier and mention the damages on POD (Proof of Delivery). The receiver should keep the products in the final destination and save the packages. In case of no apparent damage, the receiver must mention on POD (Proof of Delivery) - '"subject to verification".
8. All items must be inspected for damage prior to signing the POD (Proof of Delivery). Therefore, it is the customer's responsibility to inspect the goods and report damage within a maximum of 2 working days for any claim with transport to be accepted. BRABBU will not accept any claim on merchandise after 2 (two) working days. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. The customer must save all damaged crates/packaging until claim with carrier is settled. Signature of receipt by CUSTOMER’S agent or employee constitutes full acceptance of all packages stated on the bill of landing or electronic clipboard as is in condition.
9. All items must be inspected for damage prior to signing the POD (Proof of Delivery). Therefore, it is the customer‘s responsibility to inspect the goods and report damage within a maximum of 2 working days for any claim with transport to be accepted. BRABBU will not accept any claim on merchandise after 2 (two) working days. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. The customer must save all damaged crates/packaging until claim with carrier is settled. Signature of receipt by CUSTOMER‘s agent or employee constitutes full acceptance of all packages stated on the bill of landing or electronic clipboard as is in condition.
10. The CUSTOMER is responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of the CUSTOMER‘s deposit. The refusal of damaged merchandise in no way relieves the CUSTOMER of responsibility for payment of goods. BRABBU shall not be liable for delay in shipment for any cause, nor shall any delay entitle the CUSTOMER to cancel or refuse delivery of any order that has been shipped. BRABBU will not honor any claims without a formal written claim and photos of damages of the product, crate and packaging.
11. Damages that are caused by the Freight Carrier and occurred during transit from BRABBU to the addressee, are not the responsibility of BRABBU. It is the receiver‘s responsibility to inspect items received upon delivery to ensure proper measures can be taken to file a claim with the Freight Carrier.
12. Should any of these terms not be followed by the CUSTOMER and should BRABBU have photographical evidence of the items before shipping in good conditions, claims over such items will not be accepted by BRABBU.
13. Ownership of the product transfers to the CUSTOMER upon the freight carrier taking possession of the order for transport.
14. For orders with a final destination outside the European Union, BRABBU reserves the right to issue the DU (export document) which has a cost of 80€/99$ per invoice. Any other transport/export documents must be required by CUSTOMER. BRABBU is free of any responsibility if those documents are not required by the CUSTOMER in useful time.
15. Any shipments returned to BRABBU as a result of CUSTOMER‘s unexcused delay or failure to accept delivery will require CUSTOMER to pay all additional costs incurred by BRABBU including storage fees.
16. When the CUSTOMER‘s order is nearing completion, BRABBU will notify the CUSTOMER so shipment can be arranged.
17. All products are carefully packed and inspected prior to shipment.

BRABBU reserves the right to apply a storage fee for completed orders that remain in the warehouse for more than 10 working-days since the notification that the final balance is due, and/or shipping arrangements have not been made within 10 working-days after the Customer is informed that the order is ready to dispatch. Orders that accrue storage fees cannot be released until the fees and the remaining balance are paid. If the order extends 1 (one) month after the CUSTOMER was informed that the order is ready to dispatch, the CUSTOMER consents to release the order to BRABBU stock, and the 50% order deposit is lost. In case the order is paid in full, a credit note will be issued: 60% for standard orders and 50% for custom orders.

1. BRABBU shall be liable for material defects in accordance with the applicable legal provisions. Additional warranty from BRABBU's suppliers' is only applicable if stated in the respective article invoice.
2. Proving that any damage in the piece caused by quality requires replacement, BRABBU compromises to exchange the damaged part or complete product(s) within a period agreed with the CUSTOMER. It is MANDATORY that BRABBU collects the damaged part or complete piece(s) to replace it by new one(s).
3. Every claim is assessed case-by-case by BRABBU Customer Care Service. Should any issue with the products received be detected, a written claim must be submitted to the REPRESENTATIVE and BRABBU Customer Care service (at customercare@brabbu.com) within 2 (two) working days after the reception of the products. After this period, BRABBU reserves the right to decline any responsibility on the conditions of the goods.
4. BRABBU strongly advises CUSTOMERS to verify firstly if damages are perceptible on the package, and then verify all crates upon delivery in order to check for unconformities in the conditions of the goods.
5. The original packaging of the products must be kept. In case a claim is submitted, the packaging must be kept during the period in which the claim is settled.
6. If the collection or return of any item is needed and the original packaging was not kept, the client shall be responsible for all costs and procedures necessary for the item to be in shipping conditions. BRABBU shall not be liable in any way for the replacement, acquisition, or any other costs related with the replacement of the original boxes or crates.
7. Damaged products being returned must be in the condition in which they were received by the CUSTOMER. The products must be well accommodated to avoid extra damages. The CUSTOMER must not attempt to modify, handle, install or repair them.
8. BRABBU compromises to offer the client a solution proposal within 5 (five) working days of the claim registration and after all information requested by the Customer Care is provided by the CUSTOMER.
9. The CUSTOMER is advised to check and photograph all pieces ordered, upon their arrival. All claims must be accompanied by photographic and/or video evidence that support the client's complaint, in which all the products, correspondent crates and/or boxes and issues claimed are clearly showed, and a written detailed description.
10. BRABBU ensures the repairing or replacement of the components detailed in the claim submission form if it is assessed that the damage is BRABBU's responsibility. BRABBU strongly advises to storage the products in good conditions. All other damages not included in the claim submission will not be covered under BRABBU warranty, and may be subjected to an upcharge.
11. BRABBU reserves the right to refuse any item repairing, pick-up or delivery, from any location other than the original shipping address. Any transportation of the product from destination to a second location will forfeit any transportation damage claim.
12. When claims occur, BRABBU exchanges information with the CUSTOMER of the related purchase. BRABBU reserves the right to not share information or deal with other entities or persons besides the CUSTOMER.
13. BRABBU is not responsible for claims from orders placed to other entities, agents, showrooms, or any other beyond BRABBU reasonable control, besides an official REPRESENTATIVE of BRABBU.
14. BRABBU reserves the right to decline responsibility if: a. The claim is presented after the 2 (two) working day period, or is not accompanied by the mandatory information mentioned in 5 (five) working days; b. The claimed products were altered out or any way tempered with, either by the client or by a third party, without BRABBU consent; c. The products show clear signs of regular use.

1. Claims for defects as a result of the shipping process handled by the CUSTOMER, are not covered under BRABBU warranty. BRABBU is not responsible for a CUSTOMER's own or third party freight damage and claim. In these cases, BRABBU is committed to finding a suitable solution with the CUSTOMER.
2. In the case of EXW shipping, BRABBU is not liable for damage sustained in transit cargo. In the case of DAP/DDP/DAT shipping, please note that before signing the merchandise delivery document, the CUSTOMER is required to confirm if the package has any perceptible damages. If damages are perceptible on the package, the CUSTOMER should mention "subject to verification" on the POD (Proof of Delivery) in order to safeguard any eventual damages to the merchandise and file a claim under the insurance policy.
3. When on behalf of BRABBU, should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim. Failure to report, or to provide written claim for any damage or loss within 2 (two) working days of the delivery will automatically release BRABBU for any liability for damage sustained in transit cargo.
4. The CUSTOMER may claim warranty on defects that result from mishandling in the shipping process, up to 2 (two) working days after receiving an order. As a result, the CUSTOMER is advised to check and photograph all pieces ordered, upon their arrival. All claims related to shipping, must be accompanied by the signed POD (Proof of Delivery), photographic or video evidence that support the client's complaint, in which all the products, correspondent crates and/or boxes and issues claimed are clearly showed, and a written detailed description.

All other claims will be handled on a case-by-case basis.

No returns will be accepted without written consent from BRABBU. Unauthorized returns will be refused at the customer's expense.

Merchandise is manufactured upon the receipt of the order and deposit. Cancellations will not be accepted after 5 working days from the order issue date. A 50% restocking fee for standard orders and 60% for orders with custom products will be applied to any cancellations received after the order issue date.

BRABBU has the ability to customize existing products or new products to meet contract specifications. These orders will require special pricing based on quantity and features. Please contact BRABBU for contract quotes.

Dealer internet websites may neither advertise, nor in any way display the BRABBU name, logo, product images or any other branded company symbols or information without prior written consent from the company. Dealer websites may not display pricing on BRABBU pieces, promotional offers, discounts or value statements (e.g. lowest price in town). Please contact BRABBU for further company guidelines on internet usage.

BRABBU reserves the right not to sell to, or continue to sell to, any dealer whose distribution or sales tactics result in a negative effect on the company ability to compete and sell within a market area.

Each BRABBU design is handcrafted. While every effort is made to maintain uniformity, slight variations may occur. BRABBU is free of committing any design improvement without notification. Images on catalogue or website may vary from the final product. The brand works every day to enhance the quality of its products aesthetically, usability and reliability. BRABBU reserves the right, without prior notice, to discontinue products or change specifications on products. For custom products requests, every case will be assessed individually by BRABBU design team. If a custom drawing is required before advance payment of an order, there will be a fee applied to the service.

Fabric quantity requirements are based on a standard width of 1,40cm / 55" for plain fabrics. If the customer fabric has a different width or contains a pattern, BRABBU must be notified in order to inform the customer of the exact required fabric quantity. If the pattern requires matching, BRABBU needs to know the repeat dimensions for a calculation of additional yardage/meters required and/or additional charge for matching.

The customer is responsible to advise BRABBU in writing of any specific requirements to special alignment, placement of or detail, front or back of the COM/COL, otherwise COM/COL will be applied according to the upholsterer guidelines based on a standard model. The customer is responsible for the fabric transport costs and all export fees to the BRABBU warehouse. BRABBU will refuse all fabrics with charges for the receiver of the fabric. BRABBU is not responsible for quality issues of COM/COL that may affect the quality of the product upholstery.

BRABBU will not be responsible when the customer does not choose the appropriate fabric for the future use of the product. A completed copy of the COM/COL form must be submitted together with the fabric/leather to the BRABBU warehouse, to avoid delays caused by lake of identification (read more at LEAD TIME).

For every custom orders, the customer should always ask for advice from product specialist and brand ambassador to confirm the viability of materials finishes, dimensions and prices. BRABBU is not responsible for customer's choices that at the end does not work well.

Upholstery
All upholstery products can have up to 5 cm / 1,97 inches variation due to the manual nature of BRABBU production processes. BRABBU will not accept custom dimensions requests with less than 10cm difference from the standard product or claims regarding dimensions variations under 5 cm / 1,97 inches. All fabrics from BRABBU Collection may vary in colour and may be discontinued without prior notice.

Wood, Metal and Stone
Many wood and metal finishes are applied by hand and may vary in colour, tone and character. While Manufacturer will make every effort to match a finish and/or texture, no guarantee can be made of an exact match. The manufacturer does not guarantee finishes against fading and oxidising. All furniture featuring brass elements will need to be properly cared for and polished over time. Due to the porous nature of casted brass, it is common to have slight, unavoidable discrepancies in the metal upon production completion. Variations in colour and veining are inherent in stone and wood and considered to be part of the natural beauty. Furniture and lighting are handmade and therefore is subject to slight variations. Due to this, products may vary from images seen online and from different orders.

Product Appearance
BRABBU makes reasonable efforts to accurately display the attributes of Products, including the applicable colours, however the actual colours and textures that may be seen will depend on the user computer system, and BRABBU cannot guarantee that customer computer will accurately display such colours and textures.

BRABBU can supply samples for all its standard finishes and fabrics. To purchase any of these samples, the customer must contact BRABBU at info@brabbu.com or via phone at 00351 912 354 940.

All rights reserved.
No part of BRABBU design pieces may be reproduced, distributed, or transmitted in any form or by any means, including prototyping, 3D drawings, or other electronic or mechanical methods, without the prior written permission of the brand, except noncommercial uses permitted by copyright law. For permission requests, write to the brand, addressed "Attention: Copy Right permission," at info@brabbu.com